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Refund Policy

Information Collected

  • The information collected from You by the Company may constitute ‘personal information’ or as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”). The SPI Rules define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:
    • passwords;
    • financial information such as bank accounts, credit and debit card details or other payment instrument details;
    • physical, physiological and mental health condition;
    • sexual orientation;
    • medical records and history;
    • biometric information;
    • information received by body corporate under lawful contract or otherwise; and
    • visitor details as provided at the time of registration or thereafter.
  • In the course of providing Services to You through the Platform, We may collect the following:
    • Personal Identifiable Information such as your name, phone number, profile picture, username, password, e-mail address when You register on the Platform.
    • Information provided by You on your social media account, which will be linked with the account created by You on Our Platform, information disclosed therein including but not limited to username as provided by You at the time of sign-up, and publicly available data of those social media accounts such as any posts, comments, likes posted on such accounts, any personal information provided in Your private profile of such accounts and other information that may be required or be related to rendering the Services in an efficient and timely manner.
    • With Your permission, We may automatically collect some information about Your hardware devices when You access the Platform. For example, when You utilize Our Platform, We may collect Your IP address and the type of mobile device/computer/laptop You use and Your geographic location. Most devices allow You to prevent location data from being sent to Us and We honor Your settings. We may also collect information about Your activity on the Platform, such as information about Your account usage, as well as information about how You interact with the Platform (collectively, “User Data”). We may combine this automatically gathered information with other information, including Personal Information we have collected about You.
    • If you permit cookies on Your browser, We may receive, and store certain types of information known as “cookies” when You access the Platform.
    • Communications between You and Inflyx.
  • Company will be free to use, collect and disclose information that is freely available in the public domain without Your consent.
  • In order to provide Services through the Platform, We may require the User to provide Us with certain information that personally identifies himself. Personal Information includes the following categories of information:
    • Contact data (such as email address, phone number and call recording); and
    • Demographic data (such as time zone, postal address and location details); and
    • If the User communicates with Us, for example, via e-mail, registers with Us, any information provided in such communication may be collected by Us.
    • Financial data (such as account details, e-wallet details, bank account or credit or debit card details or other payment instrument details etc.) that User may have provided Us while using the Services provided by the Platform.
  • When You make Your profile on Our Platform, You can share with Us additional information, such as details of Your personality, lifestyle, interests and other details about You. By choosing to provide this information, You consent to Our processing of that information.
  • All such information is stored or used for processing Services. However, We may use this information to share with You additional and/ or upcoming information regarding the Services offered by the Platform.
  • Our Platform may contain links to third party websites or applications. The User agrees and understands that privacy policies of these websites are not under Our control and the User understands that once he or she leaves Our servers, use of any information provided by the User shall be governed by the privacy policy of the operator of the site used by them.
  • Prior to any direct marketing or commercial operation (for example for sending the newsletters or commercial offers), We will first obtain User’s consent, either when creating account on the Platform or later by indicating Your choice in account settings. User will always have the right to withdraw his or her consent at any time, directly by clicking on the unsubscribe link available on each email received, by modifying his account settings, or by contacting Us at the following email addresshello@inflyx.co
  • In accordance with the applicable laws, User has the right to access, to rectify and to object data concerning them. User can access and change their profile picture, display name and User profile password provided when account is created through the account page or by contacting Us.
  • We may disclose any information We may deem necessary, in Our sole discretion, to comply with any applicable law, regulation, legal process or governmental request, in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law. Such transfer or disclosure shall be for lawful purposes only. Further, such transfer or disclosure of Your sensitive personal information to other third parties shall only be done once it is ensured that the third party receiving such information has implemented the same level of security practices as we have.
  • We take Your right to privacy very seriously and other than as specifically stated in this Privacy Policy, will only disclose Your Personal Information in the event it is required to do so by applicable law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when Company, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.

Cancellation & Refund Policy

Last updated on 18-09-2024 16:38:16

INFLYX believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • INFLYX does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
  • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by INFLYX, it’ll take 3-5 Days days for the refund to be processed to the end customer.

Refunds depend from service to service. Each request is to be taken up with the account manager & sales executive. If you have any questions, you can contact us.